FAQ
**Frequently Asked Questions (FAQ)**
Q: Are favonix® products safe for my cat?
A: Yes! All favonix® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. Our toys are designed with your cat’s safety in mind, providing endless fun and peace of mind.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. For Hong Kong, standard shipping typically takes 3–7 business days. International orders may take 7–21 business days, subject to customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. Use it to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@favonix.shop with photos. We will promptly offer a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 2392 6204
🏢 Address: FOOK HING KNITTING MANUFACTORY LTD
833 Cheung Sha Wan Undergarments - Rm 611, 6/F, Twr 1, Cheung Sha Wan Plaza - Cheung Sha Wan, Kowloon - Hong Kong
Q: Are favonix® products safe for my cat?
A: Yes! All favonix® products are crafted from non-toxic, pet-safe materials and undergo rigorous quality checks. Our toys are designed with your cat’s safety in mind, providing endless fun and peace of mind.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. For Hong Kong, standard shipping typically takes 3–7 business days. International orders may take 7–21 business days, subject to customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. Use it to monitor your package on the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@favonix.shop with photos. We will promptly offer a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please be aware that customs fees, import duties, or taxes may apply and are the customer’s responsibility.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
**Contact Information**
📞 Phone: +852 2392 6204
🏢 Address: FOOK HING KNITTING MANUFACTORY LTD
833 Cheung Sha Wan Undergarments - Rm 611, 6/F, Twr 1, Cheung Sha Wan Plaza - Cheung Sha Wan, Kowloon - Hong Kong